Customer Service
- Terms & Conditions
- Formation of Contract
- Payment & Prices
- Availability of Goods
- Delivery & Returns
- Cancellation, Returns & Refunds
- Security
- Privacy
- Cookies
- Trademarks
- Accessibility
- Links
- Feedback
- Terms and Conditions
- These terms and conditions explain what you are agreeing to when you use and/or shop from the Goldmark Gallery website (this website). Any conditions stated on this website do not affect your statutory rights as a consumer.
- Goldmark Gallery (hereafter sometimes referred to as ‘we’) reserve the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.
- By registering as a customer, you will be deemed to have read, understood, accepted and agreed to being bound by these Terms and Conditions.
- Products or services appearing via this website should not be inferred to be appropriate for use, or available, in locations other than the United Kingdom. If you choose to access this site from other locations, you are responsible for compliance with local laws governing those locations, and for local taxes applicable to those locations.
- Any contract between us, whether for use of the website or arising from the purchase of products or services through the website, will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English.
- The design, arrangement and content of this website are the copyright of Goldmark Gallery. Any commercial use of materials on this site without Goldmark Gallery prior written consent is strictly prohibited. The logo of Goldmark Gallery, and the branding are used as trademarks and are the intellectual property of Goldmark Gallery.
- Formation of Contract
- A contract between you and Goldmark Gallery for the sale of our products will only exist once we confirm your order by emailing you to confirm that your payment has been accepted and that your order has been dispatched.
- All goods will remain the property of Goldmark Gallery until paid for in full by the customer. Title of the goods will not pass to the customer until payment has been received in full by Goldmark Gallery, and until such time, we reserve the right to repossess any goods.
- Prices and Payment
- All prices quoted on this website are quoted in pounds sterling and are inclusive of UK sales tax (VAT) at the current rate(s).
- Prices are subject to alteration without notice, but customers will pay the price advertised at the time of placing their order.
- Prices quoted on the website do not include delivery charges, which are detailed elsewhere. Payment may be made online via credit cards and debit cards. Your order, including post and packing charges, must be paid for before we dispatch it.
- Availability of Goods
- Goldmark Gallery reserves the right to discontinue supplies of goods at any time, without notice, and excludes all liability in respect of any claim arising from you or any third party caused directly or indirectly by such action. If for any reason we are unable to complete your order, we will inform you via the contact details you have made available to us, and you will be given the opportunity to cancel your order.
- Delivery and Returns
- Delivery of goods is via Royal Mail for uk deliveries and Federal Express for international deliveries, unless otherwise instructed in writing. Once your goods have been sent, Goldmark Gallery has no control over the delivery operation or timescales and can accept no liability whatsoever arising from delayed or failed delivery or similar problems. Where goods are returned to Goldmark Gallery as ‘undelivered’, we will refund to you the value of the goods less delivery costs.
- Cancellation, Returns and Refunds
- You have the right to cancel your order by giving written notice to Goldmark Gallery at any time from placing your order until the expiry of seven (7) working days from the day after you received the goods. The cost of returning the goods to Goldmark Gallery will be at your own expense and at your own risk. We strongly advise you to send returns to us by means of tracked delivery system, such as Recorded Delivery.
- Goldmark Gallery shall accept returned goods only if they are in the same, saleable condition as the original delivered goods. Goldmark Gallery is unable to refund you for any item which has been opened, used or otherwise is not in saleable condition. If returned goods are deemed to be resaleable, Goldmark Gallery will refund you for the total value of the goods (excluding the original delivery charge) within thirty (30) days of the date of cancellation.
- If the goods you receive are different from the goods ordered (incorrect items) or they are faulty, you will be entitled to a replacement or a full refund. In such cases, we will bear reasonable postage costs you incur in returning the goods, which you should send to Goldmark Gallery within seven (7) days of advising us of our error/the fault. We shall have no further liability to you. We will not accept any responsibility for loss or damage to goods posted to us until they are received at our address. We strongly advise you to send returns by means of tracked delivery system, such as Recorded Delivery.
- Security
- Goldmark Gallery uses SagePay (formerly Protx) to handle our online transactions. SagePay automatically encrypts your confidential information in transit over the internet, using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you begin to make your payment, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
- If you use the Goldmark Gallery website to purchase goods, you are responsible for maintaining the confidentiality of your account. You agree to accept responsibility for all activities that occur under your account. Goldmark Gallery reserves the right to terminate accounts at our discretion.
- Data Protection
- Goldmark Gallery will only use your name, email address, telephone numbers, address, and payment card details to fulfil your order for goods or services. Goldmark Gallery will not give your details to anyone else for any other purpose. We process such data in accordance with the UK's Data Protection legislation.
- In registering as a customer of the shop, you agree to the collection and use of information by Goldmark Gallery for the purpose of processing and fulfilling your order for goods or services.
- If you have registered with Goldmark Gallery as a customer, we may occasionally email you a newsletter with information about our prints or special offers. Each newsletter gives you with the opportunity to email us to unsubscribe from this service.
- Cookies
- For independent information about cookies, visit www.aboutcookies.org
- A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit a Goldmark Gallery website. Goldmark Gallery may store information about you using cookies, which we can access when you visit our website in future. We do this to make it easier for you to use our website. For example, it allows us to to recognise you when you visit our website, and to display your current shopping basket.
- Most internet browsers automatically accept cookies, but you can choose options in your browser to prevent that. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
- Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our websites.
- Trademarks
- All manufacturers names, brand/product names, product descriptions, etc, used in this website belong to their respective holders. Goldmark Gallery does not give permission for their use by any person other than the holders and any such use may constitute an infringement of the holders' rights.
- Accessibility
- The Goldmark Gallery website has been designed to be easily accessed by everybody, including those people who use specialised internet browser software, such as screen readers. All text has a relative font size (enabling you to resize the text) and all images have an ALT tag (descriptive text).
- Links
- Some hypertext links in this website may lead to other (external) websites, which are not under the control of Goldmark Gallery. If you choose to click on these links, and in doing so leave the Goldmark Gallery website, we have no control over and will accept no responsibility or liability for the material on external websites, nor for goods, services or any other dealings you might choose to have with them.
- Feedback
- Comments regarding the use of this website, including the purchase of goods from this website, or any other matter, should be sent to us via the form on our contact page, or through sending a message to info at goldmarkart dot com or by writing to our postal address.